Training and Implementation - Customer Escalation Process

Modified on Thu, 31 Mar 2022 at 03:54 PM

We at Foradian believe that proper Training and Implementation is an integral part of the successful implementation of Fedena for your institute.

In case you find your experience unpleasant due to any reason, feel free to drop in your feedback. Be ensured to get a call within 12 hours regarding your grievance.

Level 1

Sangeetha Menon

Implementation Lead, Team Fedena Implementation


Expected action: Team leader will analyze the ticket details and question the agent to understand the complaint in depth. If required he will also coordinate with the technical and sales team to bring the right solution.  You can expect a reply and the right action in 12 working hours.

Note: It is recommended to always send an email first with details of the ticket, followed by a phone call. Team leaders and managers might be in preplanned meetings/events and may not be able to pick-up the calls immediately.

Level 2

If the above leader is not accessible or not able to address the grievance effectively & efficiently, please contact our CEO -

Neelakantha Karinje

CEO, Foradian


Expected action: Neelakantha Karinje will coordinate with other leaders to understand the challenges and bring the best possible solution. You can expect a reply and right action in 48 working hours.

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