We at Foradian believe that proper training is an integral part of successful implementation of Fedena for your institute.

In case you find your training experience unpleasant due to any reason, feel free to drop in your feedback. Be ensured to get a call within 12 hours regarding your training grievance.


Level 1


 Aprajita Gupta

Team Lead, Fedena Implementation Team

Email: aprajita@foradian.com

Mobile: +91-9538546461


Expected action: As soon as the training related grievance arises, the team leader will identify the issue and will provide remedial actions to prevent the repetition of the grievance. The feedback will be analyzed and will affect a change in future procedures in training process.


Note: It is recommended to always send put in your grievance here or email the grievance, followed by a phone call. Team leaders and managers might be in preplanned meetings/events and may not be able to pick-up the calls immediately.


Level 2


If the above team lead is not able to address your complaint effectively and efficiently, please contact Team Lead of  Customer success - Sandeep




Sandeep Panda

Team Lead, Fedena Customer Success Team

Email: sandeep@foradian.com

Mobile: +91-9538546460


Expected action: Team leader will analyse the ticket details and question the agent to understand the complaint in depth. If required he will also coordinate with technical and sales team to bring right solution.  You can expect a reply and right action in 12 working hours.


Note: It is recommended to always send an email first with details of the ticket, followed by a phone call. Team leaders and managers might be in preplanned meetings/events and may not be able to pick-up the calls immediately.


Level 3


If the above leader is not accessible or not able to address the grievance effectively & efficiently, please contact our Cofounder & CEO - Unni Koroth



Unni Koroth

CEO, Foradian

Email: unni@foradian.com

Mobile: +91-7829001801


Expected action: CEO will coordinate with other leaders to understand the challenges and bring the best possible solution. You can expect a reply and right action in 48 working hours.


Note: It is recommended to always send an email first with details of the training related issue, followed by a phone call. Team leaders and managers might be in preplanned meetings/events and may not be able to pick-up the calls immediately.